Frequently Asked Questions

Click on the questions below to reveal their answers. 

How do I access webCampus?

Log in with your username (your UWS email address) and password. You'll find the log-in button in the upper right corner of your screen.  

You are not logged in. (Log in)

You will be directed to a login page to enter your username and password. 

If you are unable to log in to webCampus, navigate to Support in the top menu bar and select UWS ServiceHub to find more resources or submit a ticket.

How do I find my courses?

There are several ways to access your courses. This webCampus navigation guide will help you choose the method that works best.

As soon as a course is available to enter, you'll see it listed under Dashboard. If you don't see the name of the upcoming term under Course Overview, don't worry! Most instructors wait until the term starts to make courses available to students.

If you still don't see it in your list of courses after the term starts, navigate to Support in the top menu bar and select UWS ServiceHub to find more resources or submit a ticket. Please include the following information in your ticket.

      • Your full name and UWS email address.
      • Course name and number.
      • Approximate date you registered for your online course (this doesn't apply to courses in the DC or MT programs).

Why can't I see all of my courses on the Dashboard?

The Course Overview page displays the courses under three tabs called In Progress, Future and Past. Your current courses will display under the In Progress tab. If you have access to any upcoming or previous courses, they will appear under the appropriate tab in the Course Overview page.

If you have a long list of courses, the course list will be broken into pages. Use the page navigation options to view subsequent pages. 

How do I see my grades in the course?

You can access your grades in an overview report from your Profile menu in the top right corner. Select the Grades option to see all of your course grades on one page. 

Profile Image menu options. Grades option highlighted.

For more information, review the How to View Grades in webCampus resource page.

Why am I getting so many emails?

You can personalize your communication preferences to receive a single email for every forum post or a daily email (digest) summarizing the previous 24 hours of course activity. 

Forum Preferences

To learn more about customizing your communication settings, review the Controlling your Forum Subscriptions resources.

How do I add my UWS email account to my smartphone or tablet?

You should be able to add your UWS email to your phone or tablet though the steps may be slightly different depending on the device.

UWS uses Microsoft Office 365 to manage email. We recommend using Outlook on your PC or Mac, or the Outlook app on your mobile device. For instructions, please review the following Knowledge Base articles:

Office 365 Email on Android Phone or Tablet 
Office 365 email on iPhone, iPad, or iPod Touch 

If you require further help in setting this up, navigate to Support in the top menu bar and select UWS ServiceHub to find more resources or submit a ticket.

Help! I can't post in my course forum and get an "Error writing to database" message.

The "Error writing to database" message means that your post includes text/symbols/links from a website that our forums don't understand. It usually looks like a rectangle icon in the text you are trying to paste into the text field.

If you plan on creating a lengthy post with data from other resources and references, we recommend using a word processor (i.e. MS Word, WordPad) to type your post. This will prevent any loss of work due to error messages.

Check your text for the rectangle icon or a Greek letter and delete it. 

Note: You can add Greek letters to your text using the "Insert character" tool. It appears in the second line of tools as an Ohm symbol.

Last modified: Friday, February 14, 2020, 9:58 AM